Title: "Mechanism of Submitting Complaints and Grievances to the Capital Markets Authority"

As part of the Capital Markets Authority's endeavor to enhance the sound legal awareness, and protect dealers and investors in the securities' activities, and due to the importance of becoming aware of the mechanism of submitting the complaints and grievances and their document cycle according to the provisions of Law No. 7 of 2010 regarding the "Establishment of the Capital Markets Authority and Regulating Securities' Activity", and its Executive Bylaw, according to the procedures adopted by the Complaints and Grievances Committee.

Therefore, the Committee shall receive the complaints submitted by any interested person regarding any mistake made by the licensed persons about their violation of the law and its executive Bylaw, and the resolutions and regulations issued by the Board of Commissioners after fulfilling certain forms, documents and specific information. The written complaint received by the Secretary shall be registered in the concerned register with the Committee after paying KD 100 non-refundable fee (one hundred Kuwaiti Dinars). After completing the procedures of receiving the complaint and looking into its content, the Committee issues a resolution of either retaining the complaint, or referring it to the disciplinary Board or the Public Prosecution, provided that the Committee notifies the complainant of its resolution within a week from the date of making the decision.

The complainant may complain about the Committee's resolution within a week from being notified or coming to know about the resolution, provided that he/she shall deposit KD 500 (five hundred Kuwaiti Dinars) that shall be returned after deducting 10% if the resolution regarding the complaint was in his/her favor.

Thus, the Capital Markets Authority urges all licensed persons to abide by the provisions of Law No. 7 of 2010 and its Executive Bylaw, and the regulations issued in this regard. It also urges the dealers to become aware of the procedures of lodging complaints and grievances in order to protect their rights.